That sucks big time Sissy, I would say you got ripped off, they should give you the latest newest improved model for all the trouble! I was going to get a new washer, will need one soon, current one old.... very old.... it's a Heavy Duty Speed Queen, it was second hand when we got it... 20 years ago! My friend tells me she got a new front end loader, uses next to no water, but she hates it, she said she wants her old one back! The new stuff they make these days is very poor quality, nothing new seems to last long! Time to fire up the old wood stove Sissy! My Auntie Mary had one on the farm, thing would heat the house too, but the fire got to low overnight and I used to wake up freezing!