We had the same problem here for several years. Mumbai, India, has become THE call center to the world! Telephone, computer, anything you needed help with you would wind up talking to a very heavily accented Indian gentleman you couldn't understand. It got so bad, and the companies got so many complaints, that now most have gone back to handling calls locally (or at least in THIS country)! The sad part of all this is that the people answering the lines in Mumbai are paid only a few dollars a day, but for them it's a small fortune.
John