I've pretty well proven that I can point out various contractors shortcomings but I also recognize excellent customer service and workmanship. So for at least once (LOL) here is a copy of an email I just sent to a DirecTV technical services sub contractor
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Mr. Enrique Abrego, Area Manager, Gustech Communications, Dallas Texas
Mr. Abrego,
My wife and I have been customers of DirecTV (DTV) since 1999. Over time numerous technical advances required changes to equipment and wiring on the exterior of our home in Desoto, Texas. After numerous calls over the years to DTV I finally convinced them that the growing jungle of outdated, excess exterior cabling, miscellaneous devices and a obsolete second sat dish still attached to our two story home must be removed by authorized DTV technicians.
Yesterday, June 13, 2013 was the day that for a time the world seeming stood still. In near 100 degree heat you and Technician Iosolo removed all the unneeded and unsightly material. The pile of removed junk was massive! After all areas were clean and tidy our sat dish and OTA were given a thorough checkup. Then you replaced those dozens of old cables and obsolete equipment were with just a few new cables and one small simple device. I have never seen such perfection and high quality attention to detail in all our years as customers with DirecTV. Several photos are attached.
Mr. Enrique Arego, you personally set the example for all Technical Service Managers to emulate. Thank you sir.