I ordered from them too. I ordered sensitive plant, parrot's feather, water spangle, water lettuce and water hyacinths. Most of it looked good, but the hyacinths and water lettuce could have been larger and I expected more roots. Especially the hyacinth, I'm used to seeing long roots hanging from them. These barely had roots. Only time will tell how well they will improve. I have them in those floating nets for now. I don't want the koi to attack their skimpy roots.
The parrot's feather looked a bit yellow, but after a week the tips are greening up.
I've never had water spangles before. They look healthy and the 1/2 pound was plenty.
The giant sensitive plants look healthy. These came with the roots in a tiny plastic pot with soil. I wasn't sure what to do with them. I thought they were a floating plant. I contacted them via email and got a quick response. They said I could plant them or wash off the soil and just float them. Thinking about it now, I should have complained about the lettuce and hyacinth.