Pond Megastore - big fail

[BKHpondcritters]

I have ordered from Pond Megastore numerous times in the past & always recommended them highly. Sadly I have got to retract my recommendation based on my recent experience with them.

I ordered a *dwarf* variegated sweetflag back in May & what was shipped to me was the 'regular' sized version (according to the plant tag in the pot) I contacted them, explained the error & asked for them to send me the right plant. The customer service rep actually argued with me & "assured me - it is the correct plant". So, I emailed them back with the links to the two different versions straight off their own website along with a photo of the plant tag (which was NOT the one I ordered)

They then came back & apologized. Told me a new one would be shipped out. It took two more weeks for the new plant to arrive and guess what? Yup, wrong one again! (and wowza! was it a scrawny, pathetic plant of any type!)

I complained yet again, & they asked for a picture of the plant, which I sent them. Heard nothing for yet another week. Emailed twice more, finally got a reply telling me 'oh, yeah, that's the dwarf version' (so why did the tag in the pot say it was the regular one?) but since it was so small they would send me out a better one.

You got it - another week has gone by. No plant, good or bad of any type has shown up. I am beyond disappointed in them & just wanted to give people a 'heads up' that for whatever reason it seems their quality control and customer service is in a sad state, at least right now.

 

[Tula]

Try William Trickers, I've been very impressed with their plant quality and customer service.

 

[Mmathis]

I’m sorry. I’ve ordered from them a lot and have never had a problem.

 

[mrsclem]

I ordered the dwarf papyrus from them and when it came in, the tag said giant papyrus. It is the dwarf variety, was hoping they messed up! Someone there not good with tags!

 

[BKHpondcritters]

@Tula - Thanks, I'll look at them.
@Mmathis - Same here. This was a total 180 from what I've experienced in the past. So disappointing...
@mrsclem - Well, I did clear off an area of a shelf & plant the things they sent me. If they mature out at a 'dwarf' height, I can always move one to the area I had in mind for it to begin with! They tried to tell me the problem was because the dwarf ones were mis-coded in their computer system. ?? Huh ?? What does that have to do with incorrect tags??