Need smart computer person!!

[addy1]

My new xps 13 win 10 is dead! BSOD...............0xc000021a

The darn thing got a auto update of video drivers. It went into a constant reboot, can not get into the lappy at all. I had to fire up my old but still working one. Says ran into an error and needs to be fixed "fixes" reboots goes right back to the error.

I am just starting the search on what to do. Need to find a way to be able to boot into the lappy so maybe I can fix it.
Also going to my bleeping computer site to ask for help.

But first we need to spend 4-5 hours inspecting the hives while it is not 90 plus.

Any ideas would love to hear them.

 

[MitchM]

Are you able to boot into safe mode?
If so, once in safe mode go to device manager and see if you can roll back the driver on the video card.
-or you can undo the last microsoft update for now.

How to boot into safe mode:
https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode
(hold the shift key after a hard shutdown as the computer reboots)
A hard shut down is when you push and hold the power button until the computer turns off. Leave the computer off for a couple of minutes before re-starting.

 

[addy1]

No it will not boot into safe mode, I killed the battery completely, booted up, right back to error screen, over and over.
will be back in xxx hours, the hives and temperature are calling

I think I need to make a boot up usb see if I can it to see it, not sure how to do that, later will be reading.

 

[MitchM]

If you want to boot from a bootable USB key, you'll need to enter the BIOS (Basic Input Output System) system and change the boot order. Usually you can enter BIOS mode after a hard restart and quickly tap the delete key, or F2, depends on the computer.
Make sure you close all the windows in your house first so the neighbours don't hear you cursing and yelling.

 

[j.w]

Hoping you can fix it somehow @addy1
All I know is to look online for answers but sounds like @MitchM knows a bunch about it.

 

[addy1]

Bees are done lost 5 lbs of water.

Making a bootable disc usb right now. got into the bios of the dead pc

 

[MitchM]

Check the paperwork that came with your PC. It may have a simpler method of booting from a USB drive.

 

[addy1]

Well @MitchM

This is where I am at. Made a bootupable usb

Tried system restore:
says restart computer select an operating system then select system restore.
there is no choice with booting into the ubs the lappy fails

Startup Repair
get startup repair couldn't repair your pc

did command prompt
a. Boot from the Windows 10 USB recovery drive.

b. Click on Repair your computer.

c. Click on Troubleshoot and then select Advanced Options.

d. Click on Command prompt and type the following commands and press Enter after each command:

Bootrec /fixmbr

Bootrec /fixboot

Bootrec /rebuildbcd

e. Restart the computer.

f. Check if the issue persists.

did nothing

I could reinstall windows, but do not have a current backup so will loose a lot of data............

 

[addy1]

Check the paperwork that came with your PC. It may have a simpler method of booting from a USB drive.

I will find it, filed somewhere safe.

 

[MitchM]

After Troubleshoot and select Advanced Options, what were your Advanced Options choices?

(No backup?)

 

[addy1]

System restore
system image recovery
startup repair
command prompt
uefi firmware settings
go back to previous version...............which does nothing

I bought the lappy 12/6/16

 

[addy1]

maybe I am just seeing the info on the usb, not on the computer. The command prompt is x:\source what would I need to type to see the c drive of the lappy?

 

[MitchM]

The X drive would be the USB, you need to see "C" drive

 

[MitchM]

Do you have a System Repair disk for the laptop?
If so, follow these directions:
https://answers.microsoft.com/en-us...cant-fix/0d305b89-3088-432e-93d7-60a948ef5208

 

[addy1]

I am not sure, I need to dig through all my piles of stuff. There is no disk drive in the lappy I do have a usb disk drive.