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Cjss. The only time I have seen fish not eat is when they are sick. Algae in the spring is very typical until a pond has cycled. It's actually very helpful in reducing excess wastes in your pond and eventually it will go away. Honestly it seems like your family has done almost everything wrong. Leave the algae and don't try to get rid of it. Leave the plants since they will convert the nitrites to nitrates, and don't do massive water changes as this will affect the ph, temperature, and many other things. I think if you do as little as possible the pond and fish will recover,