sorry for the late reply, guys. I took apart the pumps (found out there was two pumps, one for a water feature that I hadn't noticed) as suggested and they were indeed just blocked, but of cleaning and they were as good as new.
Once the water was flowing it was easy enough to figure out how the whole thing worked. He had one big pump that fed into a uv lamp filter, which then split into two Fish Mate Powerclenz pressurised filters, one of which feeds back into the pond directly and another that goes up to the top of the waterfall. The filters didn't take much cleaning surprisingly and were running clear within a couple of minutes.
It didn't take long for me to spot a few of the fish once things were going, maybe the movement in the water made them more active? Seems theres a few new additions to the pond too, a little maroon one, and what looks like two little koi.
The water isn't completely clear yet, its quite a big pond so I assume it'll take a few days.
Big thank you to everyone for the advice, I'm very happy now everything's running nicely, and I'm sure my dad would be glad too!