Apologies in my terminology..I suppose what I meant is that as this is a total new pond, with tap water and new plants, the first thing I was told was...
"Don't worry when it goes green.. That first of all it will go like this but it will then clear out and plants will grow etc."
In most cases I think it is true that a pond will clear. Adding plants can help by bring in string algae which can clear a pond almost over night, even faster than UV. But because these are living things it's always difficult to predict. The ponds that I've seen that stayed green for years didn't have a stream/waterfalls, just a pump, maybe a fountain. They'd have some plants that they bought when they first started the pond but the plants never did very well. I haven't run into a pond yet that had a stream/waterfall and stayed green for more than say a year. I attribute it to string algae but don't know for certain
Everything at this stage is in unbalanced
The problem with using these types of terms is they are completely undefined in the context of ponds, and most other things for that matter. Filling a new pond with tab water is completely "in balance". It's exactly as it should be. If by unbalanced you mean the KH level is low...we can help with that. If you mean you want to kill algae,..we can help with that. But we can't help you balance your pond because it has no meaning. It's just a fun word some people like to use.
I've just been out an it's not neccessarily the ware green, that's like a layer formed on the liner.
OK, that's a completely different thing from what you were saying. You should ignore all the previous suggestions because they were about a completely different problem.
I suppose that's not too worrying, the thing that I dislike at the moment is that it just appears like there's a gunky water layer..
...
For the first week I could see to he bottom, althought I don't expect perfect clarity, the top layer, gunky, an white bubbles/smears is slightly off putting.
The trick to pond management is describing the problem in specific terms. "Top layer gunky" means something specific to you and it probably means something specific to others, but probably completely different things. For example, if you mean you have a layer of muck on
top of the liner or a green slime on
top of the water would have 2 completely different fixes.
The term "clarity" in ponds means how transparent the water is. To describe the amount of clarity we use terms like "gin clear" because everyone knows how clear gin is (some people more than others). An even better test is whether you can read a newspaper laying on the bottom of the pond. People don't actually put a newspaper on the bottom but most people know what that means.
My suggestion is you try and explain what it is that you don't want as specifically as you can and in as much detail as you can. With some back and forth you'll learn the lingo a little (there's only a few common terms) and communication will become easier. Otherwise you risk being told fixes for problems you don't have and that can cause more problems and disappointment.
These things are actually very easy to fix...once the problem is understood