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Message: [QUOTE="DrDave, post: 56109, member: 693"] I would have photographed everything "as opened", too late now if you didn't. Then send it to the shipper/seller. This will not get corrected unless they know it is a continuing problem. Harbor Freight used to sell a knock off of the Lagunas, mine are 3200GPH. I have 2 of them, both running continuously for 2 and 3 years with no problems. They were $89 each on sale. They do draw a little more current than the equivalent Laguna so after a few years, the savings is a wash. Unfortunaltey, this one was discontinued and I have not looked to see what they replaced it with. I like that HF offers a 3 year unconditional replacement warrantee for 10% of the selling price. Thier packaging was outstanding and could be misshandled and still survive the abuse in shipping. I know that there are lot of Laguna pump users here, and they are outstanding pumps, however there are others that will work. [/QUOTE]