At beginning of spring I cleaned sponges in my filter but not the medium and replaced the old UV lamp with a new one but the water is still a green shade but not pea soup.I have pondexpert pump flowmaster 3500 and pondexpert filter PXEF 12000 with 11 watt UV.There are nine goldfish in the pond which is approx 1000 galls.I have been told via pondexpert live chat that I need either an additional UV or some sort of treatment.I can't understand why the filter etc does not do the job when advertised as sufficient for the pond .Please help