mrsclem
mrsclem
- Joined
- Jul 21, 2008
- Messages
- 5,484
- Reaction score
- 4,952
- Location
- st. mary's county, md.
- Hardiness Zone
- 7A
- Country
I have been using Wayfair for homegoods for several years. No, they don't sell pond supplies but after today, I just had to report about the customer service I got. I ordered a queen size down filled duvet (aka- comforter). Also ordered a cover for it supposedly designed by NASA!. I got the duvet and as I was unfolding it, noticed the tag said duck down. I specifically ordered goose down. I called and explained that I got the wrong item. They got all the info and said hold on to the wrong item and they would handle it. Within the week, I got the goose down comforter I had ordered but no instructions as to how to send the other one back. I waited several days and then called . 2 week hold on correction orders and was told I would receive info by friday. Today I get an email. Dispose or donate unwanted item!!!!!!! They are letting me keep a queen size duck down comforter!
If you are looking at anything for your home, I recommend Wayfair!!!!
If you are looking at anything for your home, I recommend Wayfair!!!!